Vetsend Reviews

Good customer service. Useless Evri lost original parcel, but when I contacted vetsend support they sent me another right away which turned up quickly. Items all as described, good price, well packed etc. Would use again.

First time of using this website and very impressed with the service. Ordered 2 comfy cones for our dog ahead of surgery (we were unsure which size would be best) and they were delivered within 2 days.
We returned the unopened item the following day but unfortunately it's been delayed by the postal strikes. I contacted Vetsend via WhatsApp to let them know I had posted it, and they very kindly processed my refund on proof of sending. The product itself is really good too, much better than the plastic cones. Will definitely use this company again.

The process for ordering on the website & the offers they have on Orijen dog food makes them the cheapest.
Unfortunately delivery is poor, it never comes on the day quoted when ordering. I’ve run out of dog food twice now & had to buy a small bag locally while waiting. Any savings made on the website have then been lost.
This looks like a common complaint based on others feedback.

Perhaps a new courier is needed if there are recurring issues with Hermes/Evri

Used to use Vetsend monthly but in the past couple of years I have found them to be completely unreliable. Ordered on 16th September and I’m still waiting for the order to be completed. I wish these companies would not take your money if the items are out of stock. Sent one bag of chicken feed when I ordered two. They rectified this but I am still waiting on another bag of feed and it’s now 13th November.

I had been let down by another company (based in the UK) 5 days after I had ordered the only renal dog food that my elderly spaniel with chronic renal disease will eat. I was hesitant to order from Vetsend after reading that they were based in The Netherlands and I needed the food urgently, but I ordered at 4.48pm on Monday and received the food at 12 Noon on Thursday (earlier than expected). It was such a relief to get the renal food that Ruby will eat (Royal Canin Renal Pouches). I can, therefore, highly recommend Vetsend.co.uk

Order process went well. But, now been waiting over 16 days to deliver the products. I went direct to the site as I prefer to give my business direct and not via a well known company, and have been let down.

Ordered royal canin dog food dog has now been without dog food for two days due to it not arriving and was told they would contact courier never heard back and cannot get this in the shop where I live feeding the dog anything will make him ill I will never use them agai

Ordered 2 bags of dog food that never arrived. Emailed to ask where dog food was and what they were going to do about it. No reply to emails. Had to contact bank to get payment refunded.
Beware, trade under another name as well. Appears to be a scam.

Product as described.
Arrived in good time.
Excessive use of packaging disgraceful though, one small item in a box large enough to contain 28 versions of it...

I ordered 2 bags of food and wet food, nearly £200 for a food trial Vet urgently wants to do.

Delivery delayed and delayed.

1 bag finally showed up today with a hole. Rejected delivery.

Still not got the food and customer service is awful.

I ordered some food from your website on 24th august I still haven’t received this. I phoned your customer services last Wednesday and asked where it was the woman was totally unprofessional and said she didn’t know why it hasn’t been sent yet I said can it please be ensured to leave today and she said erm it probably will be I said no it needs to I am out of food she said erm ok. No sorry no nothing and now I still haven’t received it!! My dog has NO FOOD! I will never use you again.
Awful customer service awful delivery. Your website said it will be shipped next day. It wasn’t shipped for over a week and still not here!!!! Dreadful. It’s been nearly 2 weeks and my food which was £85 still isn’t here. Had no problem taking my money though.

I am so happy that I finally found dog food from Holland available in UK.

Shipping take few days but it was one day earlier before planned delivery so I am very happy!

I recommend ❤️

First time I have used this company and I will definitely be buying from them again. My items were professionally packaged and yes although they use Evri courier who are not the best my package arrived over a week early and and in pristine condition. Thank you Vetsend.

First time using this company, only ordered 2 large bags of dry dog food and they apparently send in 2 shipments which were eventually delivered 3 days apart after a lot of chasing as only 1 bag delivered originally

Would use again but they should advise of split deliveries when ordering

Ordered cat food on 26 May, it was said ,that delivery will be on 31 May, today 1 June and still didn't received parcel,and no any information about that. Horible delivery service.